This is how you do customer service. The other day, after a Delta flight, autotune pioneer T-Pain complained on Twitter about the airline's choice of music.
"Delta we gotta change these boarding/taxiing songs more often guys... I gotta go perform in the Staples Center in a minute and Adele just put me in the weirdest mood. Now I’m crying. Thanx.” Obviously, it wasn't a super serious complaint, but that didn't stop Delta from responding.